Effective Date: April 15, 2026 | Last Updated: April 15, 2026
1. Introduction
Fujerra ("Company," "we," "us," "our") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application, website, and services ("Services").
Please read this policy carefully. If you disagree with our privacy practices, you should not use Fujerra. Your use of Fujerra indicates your acceptance of this Privacy Policy.
2. Scope and Applicability
This Privacy Policy applies to:
All users of the Fujerra mobile application and website
All personal data collected through our Services
Data handled by Fujerra and our authorized service providers
This policy does not apply to third-party websites, services, or partners. Links on Fujerra are subject to their separate privacy policies.
3. Types of Information We Collect
3.1 Information You Provide Directly
Account Registration: Name, email address, phone number, date of birth
Cookies and Tracking: Unique identifiers, session cookies, local storage data
Blockchain Data: Public wallet addresses, transaction details (on blockchain)
3.3 Information from Third Parties
KYC Providers: Verification results from SumSub or similar KYC services
Payment Processors: Transaction status and payment confirmation data
Financial Institutions: Bank information for payment verification
Public Records: Information from public databases for fraud prevention
Other Users: Reports of disputed transactions or suspicious activity
4. Purpose of Data Collection
4.1 Account Management and Service Provision
Create and maintain your account
Verify your identity and prevent fraud
Process transactions and wallet management
Send transaction confirmations and receipts
Manage withdrawals, deposits, and P2P transfers
4.2 Regulatory Compliance and AML/CFT
Comply with KYC/AML regulations (Singapore, local jurisdictions)
Monitor for money laundering and terrorist financing
Detect and prevent sanctions violations
Maintain audit trails for regulatory reporting
Report suspicious activities to financial authorities
4.3 Security and Fraud Prevention
Detect and prevent unauthorized access
Identify suspicious transaction patterns
Implement security measures and encryption
Investigate and resolve account compromises
Protect against phishing, malware, and cybercrime
4.4 Customer Service and Support
Respond to customer inquiries and support requests
Resolve disputes and handle complaints
Improve customer experience and service quality
Send notifications about service updates
4.5 Analytics and Business Improvement
Analyze user behavior and usage patterns
Improve app performance and features
Develop new services and products
Understand market trends and customer needs
4.6 Legal and Compliance Obligations
Comply with court orders and legal requests
Enforce Terms and Conditions
Protect legal rights and prevent fraud
Respond to government investigations
5. Legal Basis for Processing (GDPR/CCPA Compliance)
5.1 Legitimate Interests
Operating and improving our Services
Preventing fraud and maintaining security
Analyzing usage and optimizing user experience
5.2 Contractual Necessity
Processing necessary to fulfill your account and transaction requests
Maintaining wallet function and transaction processing
5.3 Legal Obligation
AML/KYC compliance and regulatory reporting
Financial anti-fraud regulations
Data retention requirements
5.4 Consent
For marketing communications (opt-in basis)
For optional analytics and tracking
For cookies beyond strictly necessary ones
6. How We Share Your Information
6.1 Internal Sharing
Fujerra Team: Authorized employees on a need-to-know basis
Compliance Team: For AML/KYC regulatory compliance
Support Team: To handle customer service requests
Security Team: For fraud detection and prevention
6.2 Third-Party Service Providers
We share data with trusted vendors who assist us:
KYC Providers: SumSub for identity verification
Payment Processors: For transaction processing
Cloud Hosting: For secure data storage and backups
Analytics Services: For usage analytics and app optimization
Security Firms: For penetration testing and security audits
Legal Advisors: For regulatory compliance consultation
6.3 Law Enforcement and Authorities
We comply with lawful requests from government agencies
We provide information if required by court order or subpoena
We report suspicious activities to financial authorities (FinCEN, etc.)
We cooperate with law enforcement investigations
6.4 Business Transfers
If Fujerra is acquired or merged, your data may be transferred
We will provide notice before any such transfer
The acquiring company must honor this Privacy Policy
6.5 Public Blockchain Data
Cryptocurrency transaction data is permanently recorded on public blockchains and cannot be made private. Your wallet address and transaction history are publicly visible on the blockchain.
7. International Data Transfers
Your data may be transferred to and stored in countries outside your jurisdiction
These countries may have different data protection laws
By using Fujerra, you consent to international data transfers
We ensure equivalent protection through contracts and security measures
For EU residents: We rely on Standard Contractual Clauses (SCC) for transfers
8. Data Retention and Deletion
8.1 Retention Periods
Data Type
Retention Period
Reason
Account Information
For account duration + 5 years
Tax compliance and audit trail
KYC Documents
5-7 years
AML/CFT regulatory requirement
Transaction Records
7 years
Financial crime investigation
Support/Chat Logs
3 years
Dispute resolution and audit
Marketing Emails
Until unsubscribe
Communication preference
Blockchain Data
Permanently
Blockchain is immutable
8.2 Right to Deletion
You can request deletion of non-transaction data after account closure
We will retain data required by law (tax, AML, fraud investigation)
Blockchain transaction data cannot be deleted (immutable by design)
Deletion requests will be processed within 30 days
9. Cookies and Tracking Technologies
9.1 Types of Cookies We Use
Essential Cookies: Required for login, session management, security
Cold Storage: Private keys and sensitive data stored offline
Regular Backups: Encrypted daily backups to multiple secure locations
Firewalls: Advanced firewalls and DDoS protection
Intrusion Detection: 24/7 monitoring for unauthorized access attempts
11.2 Organizational Safeguards
Limited employee access on a need-to-know basis
Confidentiality agreements for all staff handling data
Regular security training and awareness programs
Background checks for employees with data access
11.3 Compliance Certifications
Regular third-party security audits and penetration testing
Compliance with OWASP Top 10 security standards
ISO 27001 information security management (if applicable)
11.4 Limitations
No security system is 100% impenetrable. While we implement industry-best practices, Fujerra cannot guarantee absolute security against all threats. Users should maintain their own device security.
12. Data Breach Notification
12.1 Our Commitment
If a data breach occurs, affected users will be notified without unreasonable delay
Notification will include: nature of breach, data types affected, and remedial steps
We will notify relevant regulators as required by law (usually within 72 hours)
12.2 User Responsibilities
Monitor your account for unauthorized activity
Change your password immediately if you suspect compromise
Enable 2FA and biometric authentication
Report suspicious activity to support immediately
13. Third-Party Links and Services
Fujerra is not responsible for privacy practices of external websites or services
Links to third-party sites are provided for convenience only
Read third-party privacy policies before providing information
We do not share data with third parties except as disclosed here
14. Children's Privacy
Fujerra Services are not intended for children under 18
We do not knowingly collect data from minors
If you discover we have collected a child's data, notify us immediately
We will delete the data and close the account
15. California Privacy Rights (CCPA/CPRA)
15.1 Rights for California Residents
Right to Know: Request categories and specific pieces of data we collect
Right to Delete: Request deletion of collected personal information
Right to Opt-Out: Opt-out of "sales" or sharing of data
Right to Non-Discrimination: We will not discriminate against you for exercising rights
15.2 California Collection Notice
We collect the following categories of personal information:
Identifiers (name, email, phone, IP address)
Commercial information (transaction history, account balance)
Biometric information (facial recognition for KYC)